ALL ORDERS MADE DURING AUGUST 2019 WILL BE DISPATCHED IN THE BEGINNING OF SEPTEMBER 2019 - THANKS!
Processing time: The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times: North America: 8-15 business days, Europe: 5-7 business days, Australia, New Zealand and Oceania: 10-20 business days. I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns, exchanges and cancellations.
Make a return request within: 14 days of delivery (Please follow the process how to make a return request here.)
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note that the you will get a refund in form of a gift certificate of the whole Urbankissed store.
Frequently Asked Questions
Sizing details: All the sandals in my shop is ready to ship at 2-3 days
Gift wrapping and packaging: Delivered in a beautiful fabric case!!!!!!
Sizing details: Sandals has normal form, please contact me send you measurements. The sizes up to sandals it was at European sizes, for example the number 8 at sandal mean european 38 EUROPE 38 was US 7
Custom Orders: For any information or custom order please don't hesitate to e-mail me