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RETURN & EXCHANGE POLICY

The below „Default Return & Exchange Terms“ DO NOT APPLY to each vendor.

Each vendor can have his own return or exchange policy. You'll find which policy is applied for each vendor on the product page and on their individual micro stores.


DEFAULT RETURN & EXCHANGE TERMS:

RIGHT OF WITHDRAWAL OR EXCHANGE

You've the right to withdraw from this contract within 14 days. The withdrawal period will expire after 14 days from the day on which you received the good. If you withdraw from the whole contract, we'll reimburse you for all payments received from you, including the original shipping costs. You bear the costs of returning the goods and custom/tax fees of your destination.

We're also happy to replace items if you would simply like to exchange an item for a different size or color. Note that we cover the costs of sending the exchanged item to you, while you cover the initial return shipping fees.

INCORRECT & DAMAGED ORDERS

If the product is faulty or is different to its description, please follow the below return process. In this case, you'll then receive a new but same good or a refund which will include product cost, shipping and custom cost associated to the return and VAT fees.

LOST OR STOLEN PACKAGES

If you haven't received the product within the promised delivery time, please contact us at contact@urbankissed.com and we'll see what we can do. However, the brands and Urbankissed do not take responsibility for lost/missing packages that show successful delivery to the order address.

RETURN & EXCHANGE PROCESS:

You have to e-mail us (contact@urbankissed.com) not later than 14 days from the day on which you received the good. After sending the return or exchange request, we'll inform you about the next steps. After having received the return confirmation, you must send back the goods not later than 3 business days from the day on which you received the return confirmation. Items from different vendors will need to be returned separately to them. All returned goods remain the responsibility of the customer until they reach the brand(s). On receipt of the product, the vendor(s) will inspect and initiate the refund process or send a new product, depending on the order's circumstances.

The right to withdraw or exchange is considered correctly followed when the item is in perfect condition or in the exact condition you received and described it, the product must not have been used, washed or damaged and reach us safely. Should the terms for the right to return or exchange not be met, the customer can at his own expense, request the return of the products. We cannot take responsibility for items damaged or lost in the return transit.

SHIPPING POLICY

Each vendor has his own shipping regulation. You find the shipping regulation for each vendor on the product page and on their individual micro stores.

All orders placed on our website are sent from the country where the according vendor is based. If an order includes products from several vendors, you'll receive separate packages from each vendor.

Once your order has been placed, a confirmation email will be sent to your email address. Processing time, delivery time and delivery service vary from vendor to vendor. Please see this information on the product page and on their individual micro stores. As soon as the order has been shipped, you'll receive a notification via e-mail. If you do not receive these confirmation emails, please check first your junk folder and then email us at contact@urbankissed.com.

Urbankissed and the according vendor do not take responsibility for delays of the delivery services. Please be aware that especially now during the COVID-19 crisis, delays can occur.

Orders crossing borders may incur local duties and taxes. We have no control over these charges. They will need to be paid by the customer locally upon receipt.