You should have received an email with your login credentials. You're able to login here.
Login to your dashboard and fill out all the empty text fields under Vendors -> Vendors-> Your Store. If you add your own Policy under the "Terms & Conditions" tab, please also add your policy through the path Layout -> Vendor Store-> Shop Policies. Leave both tabs "Terms & Conditions" empty if you want to rely on the Urbankissed's ones. PLEASE NOTE: If you add your own terms, you are obligated to write that we'll only provide a shop gift certificate of the whole Urbankissed store and no refund in cash (read below how refunds work)! We also recommend you to refer to the process written on our default return policy so that customers know how to make a return request.
Stripe allows any business/individual to instantly, securely and cost-effectively send and receive payments online. Doing an account takes only a few minutes. However, Stripe only accepts bank accounts from some countries (check here). If you are from a country Stripe does not accept yet, please ignore the below step and provide us your Paypal address by email.
If your tax authority requires you to charge taxes, please check on your dashboard (Administration -> Shipping & Taxes -> Taxes -> tax groups) if there is already an applicable tax rule set up. If there is no applicable tax rule, let us know the tax rates you need to charge for which countries/states and if the tax rates depends on the vendor's or the customer's location. We'll then set up a new tax group within one day.
How to add a tax group to a product and/or on shipping rates?
On your dashboard (Administration -> Shipping & Taxes -> Shipping) you need at least one shipping method activated in order that customers can buy your products!
How to add a new shipping method?
Click on the plus sign, add name (e.g. Domestic Shipping) and decide if you want to manually add costs or rely on one of our real time shipping methods.
If you can already see one shipping method activated after your first login, it means that we think this may be a good shipping method for you. If one of the shipping methods is based on manual rate calculation (Select One Shipping Method -> General -> Information), we strongly suggest you to check if all costs suits for you. Please contact us when you would deactivate or modify one of these methods we activated for you.
Add products under Products -> Products -> hit the plus button. Add product name, category, price, description, upload images and define how many products you have in stock. (Always try to add a squared image as the cover of the product in order to appear coherent with all other products.) Then hit the blue button "create".
If you're obligated to collect VAT, then you can add your tax rule (see above under Checklist how to set up a tax rule) under the General tab in the section "Pricing/Inventory" when adding/editing a product.
After you hit the blue button "create", further tabs appear. Following tabs are the most relevant:
You need to keep the vendor up to date. To do so, please go to the Orders -> View Orders page which allows you to assign a different status to the order.
Go to Orders → View orders and click on the ID of the required order. Select a carrier and/or enter a tracking number and change the status to Shipped. Your changes will automatically be saved and the customer will receive the tracking number.
If a vendor paid with a gift certificate, the money from this certificate are not instantly distributed among vendors. In this case, we'll inform you and ask you to provide us your Paypal address or bank details. You'll then get the money within 2 days.
If a customer wants to return its item(s), you will get an automatic email. Please follow these steps: