The below Terms do not apply to each vendor as each vendor can have his or her own shipping policy. If a vendor has different regulations, the according regulation which differs from the standard will be visible under the “Shop Policy” tab as part of each individual vendor store:
1. All orders placed on our website are sent from the country where the according vendor is based. If an order includes products from several vendors, the customer will receive separate packages from each vendor. That means that „Urbankissed“ do not promise that all packages will arrive at the same time as each vendor is responsible for the shipment.
2. Every vendor has its own shipping fee regulation. The fee regulation of each vendor applies on the checkout. Every vendor sends their goods with different express delivery services with a tracking/traceable method (e.g. UPS or DHL).
3. Your shopping basket displays the goods you have chosen, the seller who provides them and details of postage and packing. The delivery costs for each seller vary according to the delivery methods they offer. Once your order has been placed, a confirmation email will immediately be send to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org.
4. The customer will then receive within 3 working days an email with the information that the order has been shipped. If you do not receive an email with the according tracking number, please email us at email@example.com.
5. The orders will be executed in within 48 hours (working days) from their reception. Please remember that the vendors do not send goods during weekends and bank holidays from the according country. All orders are prepared and packed within 1-3 business days. If the vendor is currently not available due to holidays, you will receive an email notification after your order has been settled. This will cause a longer preparing and packing period.
6. Please note that “Urbankissed” and the according vendor do not take responsibility for delays of the delivery service. Also consider that international orders have extended delivery times. Transit times may vary greatly due to customs and destination country.
7. „Urbankissed“ is not responsible for any customs fees or duties incurred on international shipments.